Overview
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you\'ll bring our distinctive John Lewis service to customers\' doors and install products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
* Being an ambassador for the John Lewis brand with great customer service as your number one priority.
* Helping load up your lorry with the day\'s deliveries, working alongside the warehouse team.
* Demonstrating respect and courtesy for the customer\'s home and handling unexpected situations to find the best possible solution for your customers.
* Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
* Keeping up to date with new products and technologies to help you perform your role at your best.
* Maintaining a safe working environment.
Essential skills/experience
* Previous installation experience (we\'ll assist with our installer accreditation).
* Manual C1 UK driving licence (maximum 6 points).
* DCPC (Drivers Qualification Card) and Tachograph Card.
* Previous experience driving a 7.5 tonne vehicle.
* Previous experience in a customer-facing role.
* Great verbal communication skills both over the phone and face to face.
* Ability to cope with the physical requirements of the role (delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses).
* Good understanding of technology.
Desirable skills/experience
* Installation and disconnection of white goods.
* TV installation.
* Assembly of flat pack furniture.
About The Partnership
We’re the largest employee owned business in the UK and home of our brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
We’re focused on being brilliant at retail. We continue to innovate, adapt and diversify, never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we share ownership and rewards, contributing to our success with kindness and respect.
We all own making the Partnership somewhere we belong, embracing differences and creating an environment where we can thrive and be ourselves.
Important notes
Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed during the recruitment process. DBS checks will be carried out by a third-party body and financial probity checks may also be required for some roles.
Vacancies can close early if there is a high number of applicants. We support flexible working where possible (flexible or compressed hours, job sharing or shorter hour contracts). Please discuss this with the hiring manager during your interview.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Retail
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