Job Description
* Job Title: Customer Service Team Leader
* Job Type: Permanent
* Location: Oldbury office (hybrid model after probation completed)
* Hours: Monday to Friday 37.5 hours
* Salary: £34,000 to £36,000 pa DOE
* Industry: Business Assurance
Overview:
* To lead and develop the customer service team to deliver outstanding customer service to clients in line with accreditation requirements, internal procedures and service level agreements
* To act as an escalation point for complex customer issues and drive continuous improvement to enhance customer satisfaction while supporting business objectives
* Day to day line management of the Customer Service Coordinators
Qualifications
The ideal candidate for this role is someone who has experience in Resource / Team Management withing a call center, industrial or manufacturing background
Essential Qualifications / Experience
* Level 3 in Customer Service or Team Leading
* Driving license
* Competent user in MS Office packages and data bases such as Power BI
* Proven customer service leading experience
Additional Information
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
* Performance related bonus (subject to eligibility criteria)
* Private medical cover (subject to eligibility criteria)
* Competitive pension scheme + Life Assurance
* Generous Annual Leave allowance (increasing with service) plus bank holidays
* An additional day off for your birthday
* Length of Service Awards
* Christmas Vouchers
* Health & Wellbeing initiatives
* Discounted Gym Membership