Complaints | Customer Service | Temporary | Hybrid Temporary Complaints Handler (Hybrid) – LeedsWe are currently supporting a well-established client in Leeds who is seeking a Temporary Complaints Handler to join their Debt Recovery team. This hybrid role offers a mix of office and remote working, and has the potential to become permanent for the right candidate. This is a fantastic opportunity for someone with strong communication skills, a calm and professional approach, and experience handling complaints within a fast-paced environment. Key Responsibilities: Manage and resolve customer complaints in line with company policies and regulatory guidelines. Investigate issues thoroughly, liaising with internal departments to gather relevant information. Communicate outcomes clearly and professionally to customers, both verbally and in writing. Maintain accurate records of all complaints and resolutions. Identify recurring issues and escalate where necessary to improve processes. Requirements: Previous experience in a complaints handling role within debt recovery or a similar regulated environment is essential. Strong written and verbal communication skills. Ability to remain calm and professional under pressure. Excellent attention to detail and organisational skills. Comfortable working independently and as part of a team. Proficient in Microsoft Office and case management systems. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4732716