Apprentice Hire Desk Controller
Pulse Hire Ltd
Location:
Unit 2, Benton Office Park, Bennett Avenue, Horbury, Wakefield, WF4 5RA
Salary:
* £16,685.50 per year (Apprentice Minimum Wage)
* Pay may be reviewed and increased following successful completion of a probation period.
Hours:
* 42.5 hours per week, Monday to Friday
* 8:00am – 5:00pm
* Includes a 30-minute lunch break and two 15-minute breaks each day
Start Date:
* Monday 19 January 2026
Positions Available:
* 2
Job Summary
Kick-start your career with Pulse Hire Ltd as an Apprentice Hire Desk Controller. This is an excellent opportunity to gain hands-on experience in a fast-paced hire desk environment while completing a Level 2 Customer Service Practitioner apprenticeship. You will work closely with customers, suppliers, and internal teams, developing valuable skills with clear progression opportunities into a permanent role.
Key Responsibilities:
As part of the Hire Desk team, you will:
* Deliver excellent customer service at all times.
* Liaise with customers and suppliers via phone and email.
* Work closely with the Sales team to ensure customer orders are processed correctly.
* Communicate order updates, issues, and developments to the wider team.
* Communicate with suppliers when placing orders.
* Support the purchasing and sourcing of hire equipment.
* Complete administrative tasks accurately, including:
o Raising, chasing, and closing breakdowns.
o Processing off-hires.
o Raising and managing damages.
* Maintain accurate records across internal systems.
* Learn product knowledge and industry standards.
You will gain hands-on experience while being supported by experienced colleagues.
Training & Development:
You will complete a Level 2 Customer Service Practitioner apprenticeship, delivered by Total Training Provision Limited.
Your training will include:
* At least 20% off-the-job training during working hours.
* Online learning and self-study modules.
* One-to-one support from a dedicated Skills Coach.
* Projects and practical activities.
* Regular progress reviews.
* Structured training in customer experience, communication, teamwork, and handling challenges.
* Support to achieve English and maths qualifications if required.
The apprenticeship is completed through a final assessment, including a practical observation and professional discussion.
Essential Requirements:
* GCSE English at Grade 4 or above (essential).
* GCSE Maths at Grade 4 or above (essential).
Skills & Attributes:
* Confident communication skills (phone and email).
* Strong customer service skills.
* Good IT skills.
* Attention to detail.
* Administrative skills.
* Logical and organised approach.
* Ability to work well as part of a team.
* Positive, enthusiastic attitude and willingness to learn.
* Ability to manage multiple tasks in a fast-paced environment.
About the Company:
Pulse Hire Ltd is a growing UK equipment hire company providing powered access, plant, and site solutions nationwide. Known for their fast, flexible service and customer-first approach, they support a wide range of industries and are committed to investing in the development of their people.
Website: https://pulse-hire.co.uk/
Company Benefits:
* Company pension.
* Yearly bonus and incentive schemes.
* WPA health plan.
* Death in service benefit.
* Free uniform.
* Free on-site parking.
Career Progression:
On successful completion of the apprenticeship, there is the opportunity to progress into a permanent Hire Desk role with Pulse Hire Ltd.
Contact Information
For further information about this apprenticeship, please contact:
Annie Mcloughlin
Total Training Provision
📧 Annie.Mcloughlin@total-tp.com
📞 07902 755076