We are seeking a Luxury Brand Ambassador full time for our exciting new Balenciaga Counter in Selfridges Exchange Square Manchester.
Purpose of the role
As an Account Manager or Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brands reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key Responsibilities
* Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
* Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
* Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
* Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
Skills / Experiences Desired
* Exceptional communication and interpersonal skills.
* Proven experience in luxury retail or a similar customer-facing role.
* Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
* Goal-oriented with a track record of meeting and exceeding sales targets.
* Ability to work effectively in a fast-paced environment.
* Flexibility to work weekends and holidays as needed.
* Passion for fashion, fragrance or beauty products is a plus.
Benefits
* 32 days paid annual leave (pro rata for part-time employees)
* Monthly competitive commission structure
* Extra day off for your birthday
* Product allocation with discounted rate
* Clothing allowance
* Contribution into company pension
* Career progression & training
* Length of service rewards
Kering is committed to building a diverse workforce. We believe diversity in all its forms—gender, age, nationality, culture, religious beliefs and sexual orientation—enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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