Job Advert: Hire Desk Controller
Location: Garforth
Company: Dawsongroup Material Handling Ltd
Are you an organised and proactive professional with a passion for fleet management and customer service? Join Dawsongroup Material Handling Ltd as a Hire Desk Controller and play a key role in maximising fleet utilisation and driving business growth!
About Us
Dawsongroup Material Handling Ltd is a leading provider of material handling equipment and hire services across the UK. We pride ourselves on delivering exceptional service, operational excellence, and innovative solutions to meet the diverse needs of our customers.
The Role
As a Hire Desk Controller, you will be the vital link between our sales, service, and credit control teams, ensuring the smooth and efficient operation of our hire fleet. Your primary responsibility will be to manage short-term and contract hire orders accurately from processing through to invoicing, delivery, and collection. You will also coordinate transport arrangements, maintain contract documentation, and support excellent customer service.
This is a hands-on, varied role that requires excellent attention to detail, strong organisational skills, and the ability to communicate effectively with internal teams and customers.
Key Responsibilities
Process hire orders accurately through the companys system and ensure all documentation is completed to a high standard.
Liaise with credit control to verify customer creditworthiness before equipment dispatch.
Coordinate with the service department to ensure equipment is serviced, clean, damage-free, and available on time.
Consult with sales to determine hire rates and ancillary charges.
Ensure customers have valid insurance and purchase orders before equipment dispatch and during ongoing hire periods.
Prepare and manage all hire contract documentation, ensuring it is properly signed and filed.
Organise efficient, cost-effective transportation of hire equipment, selecting and managing third-party hauliers where necessary.
Respond promptly to customer queries related to invoicing and contract terms to maintain positive relationships.
Maintain accurate and up-to-date rental records, both electronically and in hard copy.
Perform regular checks against fleet records, investigate discrepancies, and report issues to management.
Provide cover for other administrative staff as required.
What Were Looking For
Proven experience in fleet control, hire operations, or a similar role.
Strong administrative skills with a high level of accuracy and attention to detail.
Excellent communication and interpersonal skills for liaising with customers, colleagues, and third parties.
Ability to manage multiple priorities and work under pressure to meet deadlines.
Proficiency with computer systems and databases for rental and contract management.
Knowledge of health, safety, and environmental policies relating to fleet operations is desirable.
A proactive approach with a willingness to take ownership of tasks and resolve problems efficiently.
What We Offer
Competitive salary and benefits package.
Opportunities for professional development and career progression within a well-established company.
Supportive work environment with a collaborative team culture.
A vital role in a growing business that values your contribution.
Dawsongroup Material Handling Ltd is an equal opportunity employer and welcomes applications from all suitably qualified candidates.
People are our greatest asset.
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