Join to apply for the Returns Assistant (6 Month Fixed Term Contract) role at Oliver Bonas
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Join to apply for the Returns Assistant (6 Month Fixed Term Contract) role at Oliver Bonas
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We have a great opportunity for a Returns Assistant to join Team OB in our Warehouse here in Chessington.
This role is 35 hours a week, with a shift Pattern of Monday to Friday 2:45pm-10:45pm. This is a 6 month Fixed Term Contract.
As a Returns Assistant at OB you will be responsible for processing stock that has been returned from the stores and from customer orders through the website. You will have the responsibility of redistributing these items to the appropriate locations back into the warehouse or to our stores. In this role you will be communicating and collaborating with several departments across the business, particularly the Customer Services and Quality Control teams to ensure a smooth returns operation.
More About The Role
OB Returns Assistants will:
Receive returned stock from website and store returns via courier service and Royal Mail, ensuring accuracy
Complete all associated paperwork and system updates to ensure the stock has been processed accurately
Work with the Customer Service team to ensure that all paperwork produced from the fulfilment returns process is accurate for refund purposes and within agreed SLAs
Work to agreed KPIs to ensure productivity targets in all returns tasks are achieved
Complete the quality control procedure for damaged stock to ensure that all resalable items are accurately moved back to pick locations and damaged items are left for further processing
Work with the Finance team to ensure that all stock moved is accurate using agreed audit trails and reporting tools, to reduce the value of stock loss
Escalate any manufacturing issues and replacement packaging requests to suppliers
Support the Picking and Packing team during peak and be trained in their relevant roles
Adhere to all health and safety regulations within the warehouse
Bonas Benefits
* Generous employee discount off all OB products
* Free access to our 24 hour employee assistance programme with Care First offering financial, emotional and vocational support
* Free access to our onsite gym
* Cycle to work scheme
* Refer a Friend incentive
* Quarterly free lunch
* Equity, Diversity and Inclusivity Voice network and EDI team
* Mental Health First Aider support
* Education and support throughout Looop eLearning platform
What We Look For
Be comfortable working with handheld scanners and in house warehouse systems
Experience using Excel would be beneficial
Ability to multi task and work under pressure and to set KPIs
Good communication skills, written and verbal
Experience working in a team environment as well as being able to work on your own initiative
Focus on diligence and accuracy
Happy to work on different shift rotas
Ability to perform the same task on a daily basis while striving to maintain a high standard at all times
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Administrative
* Industries
Postal Services
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