We’re looking for a skilled and detail-focused Machine Customisation Engineer to join our team at our Chester‑le‑Street depot.
In this hands‑on role, you’ll be responsible for preparing Komatsu excavators for customer delivery—carrying out pre‑delivery inspections, completing machine customisations to specification, and ensuring all work is delivered accurately and on time. You’ll also troubleshoot faults, carry out repairs, and install specialist systems to meet customer requirements.
Function: Workshop
Service Area: Service Customisation
Reporting to: Workshop Chargehand / Service Supervisor
Key Responsibilities
* Complete pre-delivery inspections (PDI)
* Customise new machines to customer specifications
* Carry out bodywork paint touch-ups to manufacturer standards
* Diagnose and resolve faults, escalating where required
* Carry out repairs and replace parts as needed
* Install and calibrate 3DMG systems on Komatsu excavators
* Install and calibrate systems such as X-Watch, Safety Shield and Tilt Rotators
* Complete Field Campaign work as required
* Set up attachment flows and pressures for customer equipment
* Report defects promptly to the Workshop Chargehand
What Success Looks Like
* Delivery targets achieved
* Work completed accurately and within agreed timeframes
* Faults resolved efficiently
* Specialist tools maintained and controlled appropriately
* Full compliance with Health & Safety procedures
* Accurate daily job reports completed via the Service Tech app
Person Specification
Essential
* Strong commitment to Health & Safety
* Mechanical experience, including installations and basic electrics
* Experience working with heavy construction plant machinery, including hydraulic excavators
* Strong fault-finding and problem-solving skills
* Good attention to detail and ability to work to deadlines
* Basic IT skills (e.g. Microsoft D365 or similar systems)
* Strong communication skills with a proactive, team-focused approach
* Flexible and adaptable with a positive attitude
Desirable
* Counterbalance Forklift Truck Licence
* Experience with a construction equipment OEM or dealer
* Experience with systems such as X-Watch, Safety Shield, Machine Control or Tilt Rotators
* SPA or CSCS certification
What we can offer you:
* Competitive Salary
* Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
* Employee Assistance Programme
* Company Pension Scheme
* Career development/progression
* Death in service benefit
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