Job Description
Pensions Services is a client facing department within the Operations Area. This role you will be responsible for maintaining and updating pensions records whilst ensuring smooth pensions remittance on a frequent basis. A big part of this role will be assisting Pensioners and Clients alike logging on to the pensions portal and completing facial authentication.
* Co-ordinate end to end processing death cases, including calculation and verification of entitlements, instructions for payment communications with the Pensions Provider
* Re-instatement of Pensions, calculation of arrears, instructions for payment and communications with the pension's provider
* Issuing monthly statements to various clients and dealing with queries
* Protecting the Bank by acting as First Line of Defense and observing all controls
* Focus on innovation and continuous process improvement.
* Assisting Pensioners and Clients with the EMpower Pensions Portal
* Helpdesk for pensioners completing Facial Authentication
* Helpdesk for all pensions related queries - dealing with both pensioners and clients
* Ensuring smooth end to end of processing all pension payments using various platforms (Bottomline, Treasury Edge and e-banking) to process the payment files
* Internal General ledger and Nostro reconciliations
* Managing Client account funding
* Involved in the Pensions Transformation Project, including testing and process improvements.
Qualifications
* Extensive experience in Client Services or relationship management
* Good understanding of payments processing and related products
* Working knowledge of CBS, Payroll & Pensions Master, WorkManager and both EMpower Pensions Portals
* Proficient experience in all Microsoft applications
* Working on process improvement and automation
Additional Information
* Hybrid working
* Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
* Life Assurance – 4 times annual salary
* Group Income Protection
* Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
* Discretionary Bonus
* Competitive Annual Leave
* 2 Volunteering Days
* Benefit Hut