Overview
Our client, a leading business in their field, is seeking an Account Manager to join their established team on a full-time, permanent basis. Due to an exciting period of growth, we are looking for an Account Manager to work closely with key clients and departments across the business to ensure a high level of response and key account management is maintained at all times, acting as the first point of contact for all client queries and concerns.
Key Responsibilities
* Act as the primary contact for client questions and queries, managing daily communication whilst providing a responsive, professional service
* Building and maintaining strong, long-term relationships with clients
* Reviewing service performance data and KPIs
* Preparing reports and documentation for clients
* Cross-sell and up-sell products to existing clients when possible
* Build and maintain relationships with colleagues and departments across the business, ensuring seamless communication at all times
Key Experience
* Previous experience as an Account Manager – minimum of 2 years
* Experience in a technical, engineering or service-based environment is advantageous, although not essential as other industries will be considered
* Confident liaising directly with clients, acting as the first point of contact for any questions or queries
* Provide timely response whilst ensuring accuracy and attention to detail is maintained at all times
* Excellent communicator, confident working with clients at all levels
* Able to complete documents, reports and plans to a high-level ensuring accuracy and attention to detail at all times
* Able to interpret data
Additional Information
This is an excellent opportunity for an Account Manager to join a thriving business that is a leader within its field. You will be working closely with and managing a high-level of clients, ensuring service levels are maintained at all times whilst acting as the go-to for any queries, problems or ongoing support. CVs are being reviewed, so please apply now for immediate consideration.
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