Service Engineer – Tax Systems Production Support
Seeking an experienced Service Engineer to provide end-to-end production support for tax management systems integrated with ERP platforms. The role combines indirect tax expertise with strong technical and analytical skills to ensure accurate tax calculations and reliable system performance.
Key Responsibilities:
* Deliver functional support across indirect tax types (Sales & Use Tax, VAT, GST, Withholding Tax).
* Maintain and troubleshoot tax rules, jurisdictions, product taxability, and exemption setups.
* Support ERP integrations, ensuring correct tax rates, reporting, and reconciliation.
* Perform SQL-based data analysis to resolve calculation discrepancies and integration issues.
* Manage API data flows and optimize system performance across tax data processes.
* Assist with tax reporting and compliance activities, including reconciliations and audit preparation.
* Support system upgrades, testing, and release management to maintain operational continuity.
* Document solutions, create knowledge articles, and ensure best practices are followed.
Required Qualifications:
* Strong knowledge of indirect taxation and tax configuration management.
* 5+ years of experience supporting tax systems integrated with ERP platforms.
* Proficiency in SQL, API troubleshooting, and data import tools (FBDI, ADFdi).
* Familiarity with tax compliance, reporting, and SOX audit requirements.
* Excellent analytical, communication, and problem-solving skills.