Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
1. 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
2. Annual Performance Review pay adjustments.
3. Complimentary gym and spa access.
4. Free meals while at work.
5. Dry-cleaning service availability for uniforms.
6. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
7. 50% discount at any of the St. Pancras outlets.
8. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
9. Travel ticket season loan.
10. Life Assurance Scheme
11. Cycle to work scheme.
12. Employee Assistance Programme access.
13. Mental Health First Aiders within the team
14. Comprehensive Training and Development programme participation.
15. Awards and recognition celebrations, among many other benefits
16. Outstanding Wellness program
Position Summary
The Assistant Head Concierge supports the Head Concierge in delivering exceptional, personalised guest experiences in one of London’s most iconic luxury hotels. This role assists in managing day-to-day concierge operations, leading the concierge team, and ensuring consistently high service standards while maintaining the hotel’s reputation for excellence.
Responsibilities: Here's what your journey with us entails
•Support the Head Concierge with daily operations of the concierge desk. •Supervise and motivate the concierge team during shifts. •Assist with staff scheduling, break management, and shift coverage. •Conduct daily briefings and ensure standards are consistently maintained. •Build and maintain strong relationships with local luxury service providers, restaurants, theatres, transport companies, and event partners. •Assist in training, onboarding, and coaching of new concierge team members. •Monitor performance and provide constructive feedback to team members. •Lead by example in professionalism, grooming, and guest interaction. •Personally oversee VIP arrivals and departures. •Ensure guest preferences are recorded and shared using internal systems.
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.