Customer Experience Analytics Manager
Location: Remote (occasional travel to Nottingham – expenses covered)
Salary: £65,000
Looking to own the customer journey at a business thats scaling fast?
This is a rare opportunity to step into a standalone Customer Experience Analytics role at a business recently acquired by a huge investor – meaning heavy investment, huge growth plans, and a blank slate to build out the customer insight function.
You’ll be joining a financial services scale-up on the brink of serious transformation, lending over 10,000 loans a month – and expecting to triple that by next year.
They’re aiming to become a major player in the UK lending space, with big plans to expand their product offering and customer base.
What You’ll Be Doing
Customer Journey Analytics
* Map and analyse the full customer lifecycle to identify churn, friction, and drop-off points
* Build actionable insights to improve engagement, retention, and lifetime value
* Track key performance metrics (ROI, CAC, CTRs, open rates) and use them to influence strategy
Campaign & Channel Optimisation
* Design and execute A/B and multivariate tests across email, SMS, web, and more
* Collaborate with marketing to optimise acquisition and retention campaigns
Reporting & Stakeholder Engagement
* Own reporting across the customer funnel – and present insights to UK and global leadership
* Work cross-functionally with Product, Marketing, and Compliance
What You’ll Need
* Financial services experience (non-negotiable)
* Strong hands-on SQL skills
* Solid A/B testing and direct marketing analytics experience (SMS and Email focus)
* Stakeholder confidence – you’ll be the go-to on all things customer journey
Why Apply?
* Autonomy: You’ll be the customer analytics voice in the business
* Growth: Backed by North American investors and product expansion plans
* Remote-first: Only travel to Nottingham once a month (fully expensed)
Interested?
Please send your CV to Roshni at roshnibaillie@harnham.com or via the Apply link on this page.
Please note, this role does NOT offer visa sponsorship