Job Description
Service Desk Operative (Shift Operations)
Location: Cheltenham
Employment Type: Full-time, Shift-based
Shift Pattern: Day, Day, Night, Night, Sleep, Rest, Rest, Rest
About the Role
Join a small team responsible for Real Time monitoring of data delivery, client systems, and networks. You'll manage incidents, take remedial action, and escalate when needed to ensure uninterrupted service. This role requires strong problem-solving skills and the ability to stay calm under pressure.
Key Responsibilities
* Monitor client systems, networks, and data delivery
* Investigate and resolve incidents, escalating where necessary
* Engage with stakeholders to maintain service continuity
* Conduct risk analysis for planned infrastructure changes
What We're Looking For
* Experience in Service Desk/NOC or similar environment
* Ability to react quickly and effectively during live incidents
* Strong communication and stakeholder engagement skills
* Familiarity with monitoring tools and ITIL practices (advantageous)
Why Join Us?
* Structured shift pattern with predictable rest days
* Training and career progression into technical operations
Apply today and help us keep critical services running smoothly!
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.