Second Charge Mortgage Advisor
Location: Manchester (M22 0RR)
Hybrid Working: 2 days in office, 3 days WFH following a successful probation period
Compensation: OTE of £60k – £70k (basic salary up to £42k + bonus) with £3k sign‑on bonus (£1k/month for first three months)
Key Responsibilities
* Contacting qualified leads generated through our digital journey
* Assessing customer applications and delivering tailored, compliant recommendations
* Providing expert advice on second charge mortgages, using our unique in‑house software
* Staying up to date with lender criteria and industry regulations
* Building strong, lasting relationships with customers — keeping them informed every step of the way
* Hitting (and exceeding!) sales targets and KPIs while maintaining a best‑in‑class customer experience
* Collaborating closely with our brilliant team of case managers
* Contributing ideas and improvements as we continuously innovate for a better customer journey
What we’re looking for
* CeMAP 1 qualification (minimum) plus 2+ years’ sales experience
* A performance‑driven mindset, with a strong focus on doing the right thing for customers
* A real passion for delivering outstanding customer service, every single time
* Strong knowledge of mortgage products, industry regulations, and processes
* Brilliant organisational skills – managing multiple cases in a fast‑moving environment
* Clear, confident communication skills and the ability to build trust quickly
* A sharp eye for detail and strong problem‑solving abilities
* Flexibility to work shifts, always putting the evolving needs of our customers first
Benefits
* An OTE of £60k – £70k (basic salary up to £42k + bonus)
* £3k sign‑on bonus (£1k/month for first three months) to offset pipeline build time
* 25 paid holidays and a “duvet day” on your birthday
* Hybrid work environment (2 days in office, 3 days WFH after passing probation)
* Private health and dental cover – including mental health support through Bupa
* GP office visits
* Life assurance scheme
* Up to 4% matched pension
* Regular lunch and learns with guest speakers
* Dog‑friendly office
* Daily breakfast and free snacks
* Access to discounts via Cobens Extras
* Free sports and social clubs
* Continued investment into learning and development
* Leadership‑led training
* In‑house psychotherapist
* Financial coach to help you plan and achieve your goals
* Generous maternity and paternity plans
* Culture and inclusion representatives
* Transparent pay structure and a career growth plan
Equal Opportunities
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
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