Overview
Join our BD Customer Service team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast-paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.
Main Responsibilities
* Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
* Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
* Ensure accurate order processing aligned with clinical requirements and internal service standards.
* Maintain compliance with departmental work processes and IG/GDPR regulations.
* Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
* Register and onboard patients and healthcare professionals, providing proactive support.
* Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
* Liaise with third-party couriers for delivery updates, delays, claims, and returns management.
About You
* Resilient, adaptable to change, and attentive to detail.
* Flexible, creative, and able to work as part of a large team.
* Excellent written and verbal communication skills.
* Professional, courteous, and emotionally intelligent.
* Passionate about achieving results and exceeding targets.
Salary and Benefits
Salary range for the role: £23,000 to £25,500 + bonus + benefits.
Location and Employment Type
Primary work location: GBR Worthing
Employment type: Full-time
Work Environment
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving. For most roles, a minimum of 4 days in-office presence per week is required to maintain our culture of excellence; remote or field-based positions will have different workplace arrangements indicated in the job posting.
Equal Opportunity
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Note: This description contains the essential elements of the role; it is not an exhaustive list of duties. It may be amended as needed to reflect BD's business requirements.
#J-18808-Ljbffr