Weare looking for a dynamic Assistant Manager to join as a new role to supportour Zone Manager and Supervisors. The combined list size for the Zone is 24,000patients. You will work closely with the teams to ensure high quality; safe andefficient services are run across all 4 sites. You will also be required towork with the whole of the Health and Beyond teams and those working withinWolverhampton South East PCN to ensure we work cohesively as an organisationand Network. You will be required to travel across the sites and support allteams bringing a modern approach to developing systems, innovation andutilising your experience to develop the Zone and its teams whilst supportingthe Zone Manager.
Main duties of the job
Deputise for the Zone Manager at meetings,also representing the organisation at meetings internal/ external whenrequired
Support the Zone Manager byleading on small projects and implementing new ways of working/change inpractice
Provide cover for the Zone Managerin the event of leave/sickness
Co-ordinate and manage performancereporting for all Practices within the Zone.
Work in close liaison with Zone/HubManagers and where necessary the Senior Management Team and OperationalManager
Ensuredelivery of high-quality care to patients, actively identifying and providingevidence for CQC Tracker for the Zone.
Supportthe completion and maintenance of the CQC tracker
Assist in maintaining thepractice safeguarding registers.
About us
Healthand Beyond is made up of 12 Practices spanning Wolverhampton and one site inBirmingham. The combined list size for our organisation is 60+k.
Weproudly work within the Wolverhampton South East Primary CareNetwork along with another surgery in our geographical area.
Our vision is to develop a partnership between patients and ourclinicians that allow us together to deliver high quality health and socialcare services, and meet the needs of the population of Wolverhampton andbeyond.
At Health and Beyond we are committed to working together as a team toensure our communities receive the best evidence-based care possible, and willstrive to ensure that patients views are heard and that their journey throughHealth and Beyond health system is seamless through integration and strongpartnership working with our stakeholders.
Job responsibilities
This is a 25 hour per week part time role.
Job purpose/summary:
Providesupport to the Zone Manager and deputise in their absence.
Provideleadership and management to enable the Health & Beyond (H&B) Groupto meet its agreed aims and objectives within a safe, effective, efficientand profitable working environment.
Projectmanage and implement new initiatives and changes to service and caredelivery.
Monitorand support in all aspects of hub performance
Embraceinnovation and service improvement/development.
Activelyengage in due diligence and quality assurance requirements working inpartnership with other teams/professionals
Line management of practice supervisors (Zone 1)
Management Support
Monitorand evaluate performance on behalf of the Zone Manager, using a range ofsources of data will ensure the efficiency and effectiveness of all contractsand incentive schemes, indicators and priorities.
Encourageinnovation and support the Zone Manager to develop the team to workcohesively in support of each other.
Supportthe implementation of change management projects that are required across theoperational arm of the business.
Developand maintain effective communication both within the team and with relevantoutside agencies.
Helpprepare and annually update the Health and Beyond Group development plan, andsupport the implementation of the aims and objectives of safe and effectiveservice delivery.
Workas part of a team to support peers to address shortfalls in performance activelyline managing all supervisors across the zone.
Leadsmall scale change to service and organisational challenges to improveassurance, performance and/or supporting the manager in daily operations,managing patient experience, contributing to service improvement.
Administrativetasks to aid operational management, collation of information, preparation ofplans, delivering part/all of improvement plans ie incentive scheme and otherpriority core work of the practice including CQC searches to aid smoothworkflows.
Prepareand provide training identified for practice personnel, also attendingtraining in response to policy/process requirements on behalf of the business
Information managementand technology
Motivate,support and monitor staff in the use of IT; organise, oversee and evaluate ITtraining
Ensuretargets and monitoring standards for data entry and data collection aredefined and implemented
EnsureIT data security measures are sufficient
Contributeto the upkeep of accurate and useful information available on the H&Bgroup website.
Tobe able to manage IT logins, updates, orders for new starters and basictroubleshooting to support consistent IT systems
Operational Management
Activelyensure that the team comply with NHS contractual obligations in relation topatient care
Implementregistration policies and monitor patient turnover and capitation to ensurean effective balance of staff safety and patient experience
Overseeand/or develop and manage an effective appointment system to include totaltriage
Overseeteam rotas and holiday cover to ensure efficiency and safe cover
Routinelymonitor and assess team performance against patient access and demandmanagement targets
Maintainan effective complaints management system on behalf of the zone
Liaiseand develop relationships with patient groups/Time2Talk/PPGs
Convenemeetings, prepare agendas and ensure distribution of minutes as necessary
Developteam protocols and procedures, review and update as required
Ensurethat all premises are properly maintained and cleaned, and that adequate fireprevention and security systems are in place working alongside the Supervisorsand Quality Assurance Manager
Haveoverview of the procurement of equipment, supplies and services within targetbudgets
Ensurethe implementation of all relevant Health & Safety policies andprocedures and keep abreast the extent and quality of implementationsupporting audits and inspections carried out by the Quality AssuranceManager
Testdisaster recovery procedures in conjunction with the Quality Assurance &Improvement Manager
Managementof service delivery and performance, reportingincidents/complaints/significant events and/or maintenance requirements inaccordance with the processes for doing so
Supportmarketing and promotion to encourage patient feedback, organising events andengagement with patient groups whilst linking in with attached PCN teams
Project management
Workas part of a team with the operational arm of the organisation and otherteams to collectively achieve objectives set by the leadership team
Activelyengage in time limited pieces of work using all relevant project managementdocumentation
Scopeprojects and prepare proposals and, where necessary draft business case(s)for consideration
Ensureproject plans are prepared to define timelines for milestone completion
Ensureprojects and service development activities including existing delivery arein accordance with local and national guidelines
Preparehighlight reports to confirm progress and status of project(s)
Monitorand review the effectiveness of new methods of working to ensure benefitshave been realised and expected outcomes have been achieved
Identify,manage and monitor risk through maintaining project risk register(s),escalating items of concern as they arise
Financial planning and management
Supportzone/departmental specific activities within allocated budgets and seek tomaximise income as far as reasonably possible.
Supportthe Zone Manager to ensure effective planning and monitoring processes are inplace to ensure claims are made in a timely and accurate manner.
Planningand implementation of QOF workload.
Planningand implementation of PCF and IIF workloads and other incentivised activitythe hub participates in.
Planningand organisation of seasonal campaigns
Personal/Professional Development:
The post-holder will participate inany training programme implemented by the practice as part of thisemployment, such training to include:
Participationin an annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development
Toalways act within the NMC Code of Conduct and Scope of Professional Practice
Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork.
Quality:
The post-holder will strive tomaintain quality within the practice, and will:
Alertother team members to issues of quality and risk
Assessown performance and take accountability for own actions, either directly orunder supervision
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
Workeffectively with individuals in other agencies to meet patients needs
Effectivelymanage own time, workload and resources.
Communication:
The post-holder should recognise theimportance of effective communication within the team and will strive to:
Communicateeffectively with other team members
Communicateeffectively with patients and carers
Recognisepeoples needs for alternative methods of communication and respondaccordingly.
Qualifications& Education
Essential: Good basic education, including GCSE English (Grade C or aboveor equivalent
Desirable: A-levels or higher education qualifications
Leadership level training or apprenticeship or relevant experience of Line Management toleadership level
Person Specification
Qualifications
* Qualifications & Education
* Essential: Good basic education, including GCSE English (Grade C or above or equivalent)
* Desirable: A-levels or higher education qualifications
* Leadership level training or apprenticeship or relevant experience of Line Management to leadership level
* Skills & Knowledge
* Strong leadership and motivational skills
* 5+ years experience in Primary Care
* Excellent interpersonal and communication abilities
* Ability to meet tight deadlines and multitask effectively
* Proficiency in Microsoft Office and clinical systems
* Critical thinking and problem-solving capabilities
* Decision-making and delegation skills
* Experience
* Working as part of a team in Primary Care
* Supporting day-to-day operations in a busy office environment
* Personal Attributes
* Calm, confident, and well-groomed appearance
* Clear speech and good diction
* Flexible and discreet with a diplomatic approach
* Energetic, enthusiastic, and committed
* Able to work independently and under pressure
* Willingness to work flexible hours when needed
* Practical Requirements
* Valid driving license
* Daily access to a car
* Experience
* Working as part of a team in Primary Care
* Supporting day-to-day operations in a busy office environment
* Prior experience in general practice or healthcare administration
* Personal Attributes
* Prior experience in general practice or healthcare administration
Experience
* Working as part of a team in Primary Care
* Supporting day-to-day operations in a busy office environment
* Prior experience in general practice or healthcare administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£15.33 to £18.66 an hourBand 5 - pay award pending
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