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Customer service team leader

London
Permanent
Ad Warrior Careers
Customer service team leader
Posted: 20 August
Offer description

SEND and AP Service Team

Location: Ealing, London

Salary: £61,653 - £65,181 per annum (inclusive), Grade 15

Vacancy Type: Permanent, Full Time

Closing Date: 1st September 2025

The Role

The council are recruiting two SEND and AP Service Team Managers to lead multi-disciplinary teams delivering statutory SEND services across assessment, planning, and provision. These roles are central to driving service improvement and ensuring that children and young people receive timely, coordinated, and outcome-focused support.

Key responsibilities include:

* Leading and managing teams including Senior EHCCos, EHCCos, Travel Assessors and other key staff
* Overseeing service performance, quality assurance, and statutory compliance
* Supporting implementation of the Local Area SEND Strategy
* Driving improvements in co-production and engagement with families and partners
* Contributing to data analysis, reporting, strategic development and inspection readiness

Skills and Qualifications

1. You will be a resilient and strategic leader with a strong working knowledge of SEND legislation, statutory processes, and best practice.
2. You will be confident working independently and managing competing priorities in a fast-paced environment.

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