Service Quality Lead (RTC CYP)
Psicon Ltd is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, and we offer the best psychological support and healthcare available.
About The Role
We’re looking for a proactive Service Quality Lead to champion high standards of client experience, governance, and service quality for our Rights to Choose, CYP team. You’ll act as the operational link between our service teams and the central Quality Assurance & Improvement function, driving continuous improvement and compliance. The role is based in the centre of Canterbury, Kent (no onsite parking). Working week is Monday-Friday, 09:00-17:00 (30 minute break) with 4 days on site & 1 day WfH.
Key Duties and Responsibilities
* Lead service-level audits and monitor KPIs.
* Manage complaints, feedback, and incident reviews.
* Maintain risk registers and support governance meetings.
* Promote best practice in information governance and data protection.
* Analyse trends to identify improvement opportunities and implement action plans.
Person Specification
* Minimum 2 years’ experience in quality or governance within health or social care.
* Strong knowledge of quality frameworks, CQC regulations, and NHS governance standards.
* Excellent analytical, reporting, and communication skills.
* Ability to manage multiple priorities and collaborate across teams.
* Proficiency in Office 365; experience with quality management systems desirable.
Benefits Include
* Annual leave of 32 days a year (inclusive of bank holidays).
* Flexible annual leave scheme providing the ability to buy or sell back additional days.
* Well‑being days.
* Birthday lie in.
* Pension scheme (with the option of enhancing via salary sacrifice).
* Cycle to work scheme.
* Employee Perks via Psiconnect – our reward gateway packed with discounts.
* Access to the Blue Light Card membership.
* Pastry Mondays.
* Funded social events.
* Staff well‑being bursary scheme.
Additional Information / Contacting Us
For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up‑to‑date mandatory training, the right to live and work in the UK.
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