Role: Junior IT / AV Service Delivery Engineer
Contract Type: Full-time, Permanent
Location: Sunbury-upon-Thames and Basingstoke
Travel Requirements: Until December 2026 you will be required to travel to Basingstoke 3 times per week. Travel costs will be subsidised, then the role will be Sunbury based.
Travel & Clearance: Please check that you are able to travel to Basingstoke & Sunbury for a 7am shift (likely need to be able to drive); and that you will be able to gain SC Clearance before applying.
Salary: £30,000 - £35,000 (dependent on experience), plus full company benefits
Hours: Monday – Friday working a varying shift pattern that will fall between the hours of 7am and 7pm
As we move our delivery function to Sunbury, we are looking for a proven Audio Visual Service Engineer to join our highly collaborative team. The role focuses on remote incident management, including ticket creation, troubleshooting, and problem identification within defined SLAs. It also supports project and installation activity through equipment preparation, testing, and coordination with onsite engineers, maintaining accurate asset and room records.
Operating within a secure environment, the position requires strong communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end‑user experience.
Key Responsibilities
- Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts
- Pre‑stage and fully test all specified equipment prior to project installations to ensure readiness and quality
- Communicate with end users to assist with diagnosing and repairing audio/video issues remotely
- Manage and prioritise support tickets raised via phone, email, and IM with a strong sense of urgency
- Coordinate and schedule field engineers for on‑site fault support
- Provide remote and logistical support to field engineers during installation and fault resolution
- Ensure all room and equipment records are accurate and up to date, including updating serial numbers and asset information in ServiceNow when equipment is replaced
- Liaise with vendors to analyse recurring faults, collect diagnostic logs, and support technical escalations
- Perform testing and manage password resets for all supported resource accounts
- Work collaboratively with on‑site third‑party providers to support service delivery and issue resolution
- Support high‑priority incidents by working closely with the Major Incident Management team
Skills and Experience
- Experience supporting AV systems or with IT/Microsoft infrastructure and endpoint remote management background
- Background in troubleshooting remote collaboration tools (Microsoft Teams, Webex etc.)
- Knowledge of AV/IT technologies and their functionality to effectively service customers as well as a basic understanding of Network Topology
- Experience assembling, configuring, and troubleshooting PCs and AV equipment, with a solid understanding of basic hardware and systems
- Basic knowledge of device enrolment, configuration, and management within Microsoft Intune, supporting secure endpoint deployment and maintenance
- Experience supporting Teams‑based collaboration, including voice setup, meeting room systems, conferencing tools, and troubleshooting call or connectivity issues
- Security‑conscious mindset with the ability to operate within sensitive or restricted environments
- UK National status with eligibility to undergo SC‑level security clearance
- Ability to work flexibly and provide cover across shift patterns between 07:00 – 19:00 Monday to Friday (Excluding UK Bank Holiday)
If you need reasonable adjustments for the interview, please let the Talent Acquisition team know at scheduling.
Kinly is committed to providing equal opportunities in employment. All qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion, or any other protected characteristics. For alternative format or accommodations, contact jobs@kinly.com. We welcome your application.
