Head of Operations (Service Delivery & Digital Transformation)
Location: Northamptonshire (Hybrid) Role Type: Permanent, Senior Leadership Sector: Technology-Enabled Professional Services / HR Tech
The Opportunity
Our client is a global, industry leader, partnering with thousands of organisations to drive intelligent, data-led decision-making. Following a period of sustained growth, they are seeking a strategic Head of Operations to modernise their service delivery engine and lead their operational strategy into its next phase of evolution.
This is a pivotal role for a leader who excels at the intersection of people leadership and digital adoption. You will be responsible for transforming operational workflows, leveraging automation to ensure the business can scale efficiently without compromising the quality of service.
The Role
As Head of Operations, you will lead a multi-layered team of people leaders to deliver high-accuracy services within a fast-paced, regulated environment.
Operational Optimisation: Lead the 'Operational Health Score,' driving improvements in Turn Around Times (TAT) and process efficiency through data-driven insights.
Digital Transformation: Act as the bridge between operations and technology, identifying opportunities for RPA and AI implementation to unlock smarter, more scalable ways of working.
Strategic Resource Planning: Align operational capacity with commercial demand, managing resource planning and budget drivers to optimise margins and performance.
Cultural Architecture: Foster a high-performance environment built on empowerment, digital literacy, and a shared sense of purpose.
Senior Stakeholder Management: Work closely with the C-suite and cross-functional departments to ensure operational goals are perfectly aligned with the long-term business strategy.
The Ideal Candidate
Proven Senior Leadership: Extensive experience leading multi-functional teams within a service-oriented or complex professional services environment.
Change Management: A track record of successfully leading digital transformation or automation initiatives (knowledge of RPA/AI tools is highly advantageous).
Commercial Acumen: Ability to interpret complex data to make informed decisions that balance operational quality with profitability.
Industry Background: Experience in HR Tech, Compliance, Background Screening, or a similarly regulated environment is preferred but not essential.
Collaborative Approach: A natural partner who can influence senior stakeholders and foster collaboration between operations, technology, and customer-facing teams.
Why Apply?
This is a rare chance to take full ownership of a global operation during a period of significant technological investment. You will have the autonomy to shape the operational roadmap and the support to implement cutting-edge tools that redefine service delivery.
To apply, please submit your CV for a confidential discussion.
ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.
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