SF Recruitment have partnered with an established business in Redditch who are looking to recruit a Business Support Manager on a permanent basis. Salary: £35,000-£40,000 Working pattern: full time Monday to Friday, site based 9am-5pm Key Responsibilities Performance Monitoring & Analysis - Gather, analyse and report on PM performance metrics, identifying trends and opportunities for improvement, including remedials, surveys and PM activity. - Track and assess fitter performance, highlighting any concerns or trends that need addressing. - Provide actionable insights and data-driven recommendations to improve efficiency and quality. Recruitment & Compliance - Ensure PMs follow the established recruitment process for new fitters. - Monitor compliance status of existing fitters (e.g., public liability insurance, certifications, etc.) and take proactive action to prevent non-compliance (XF status). Administrative & Event Support - Assist in the preparation of presentation materials and reports for PM meetings. - Manage scheduling and administrative tasks for the Director of Installations, ensuring smooth operational support, including PM diaries. Training & Systems Support - Assist in the rollout and dissemination of training for PMs, including updates to Salesforce and ArtiCAD systems. Health & Safety Compliance - Support the Operations Director in ensuring H&S standards are upheld across PMs and fitters. Key Skills & Experience - Strong technical knowledge of Salesforce and its core functionalities, including integration with other systems - Advanced excel skills, with an ability to manipulate data into meaningful management information. - Experience in development and maintenance of MI Salesforce reporting. - Strong analytical skills with the ability to interpret performance data and provide actionable insights. - Highly organised, disciplined and capable of managing multiple tasks efficiently. - Excellent communication skills, both written and verbal, to convey insights, training materials and reports effectively. - Proven ability to work collaboratively with IT, Finance and other cross-functional teams to support smooth operational delivery and resolve issues promptly. - Strong administrative abilities, including event planning, scheduling and document management. - Experience in the home improvement, construction, or a related industry is highly desirable. - Proficient in reporting tools and software, including Excel, Salesforce and CAD-based is essential. Personal Attributes - Proactive and solution-oriented mindset. - Ability to work independently while collaborating effectively with various teams. - Detail-oriented with strong problem-solving skills. - Adaptable and capable of stepping into leadership roles when required