Cyber Security Helpdesk Technician
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About Workflo Solutions ®: Workflo Solutions is a leading Scottish provider of outsourced IT, managed print, digitisation, and communication technology. Dedicated to delivering high‑quality technical support and IT solutions to a diverse range of clients, we pride ourselves on our commitment to excellent customer service, rapid issue resolution, and proactive IT management. As an ambitious and growing MSP focused on our cyber security journey, we need someone who can take the lead on security while also being hands‑on with helpdesk duties.
Role Overview
You’ll help define our security posture, take ownership of core Microsoft security technologies, respond to threats, and support clients with strong service and technical expertise. Your time will be split between setting up and maintaining security systems, working on general helpdesk tasks such as supporting users and troubleshooting, and implementing best practices for threat detection and response.
Key Responsibilities
* Implement Microsoft Defender (for Endpoint, Email, Cloud Apps, etc.), ensuring configurations follow current best‑practice security standards.
* Set up Conditional Access policies, Identity Protection, Privileged Identity Management, multi‑factor authentication, and enforce least‑privilege access.
* Implement and manage Microsoft Entra ID (formerly Azure AD) and Mobile Device Management (MDM) tools such as Microsoft Intune or equivalent.
* Configure alerts, dashboards and reports to monitor risks, events, and anomalous activity.
* Act as first line for remedial actions when detections occur: incident triage, assessment, containment, resolution or escalation.
* Liaise with external partners including penetration testers, auditors, and third‑party security vendors to ensure findings are addressed swiftly and clients remain protected.
* Assist with helpdesk support: user issues, device support, software/hardware troubleshooting, patch management, onboarding/offboarding.
* Maintain documentation of security policies and procedures, and maintain awareness of regulatory and compliance requirements.
* Keep up‑to‑date with security threats, vulnerabilities, and relevant Microsoft product updates; propose improvements and help mature security processes.
Required Skills & Qualifications
* Proven experience working in a helpdesk / IT support environment and specific experience with Microsoft security technologies.
* Deep knowledge and hands‑on experience with Microsoft Defender, including configuration of Endpoint protection, EDR (Endpoint Detection and Response), threat investigation, and remediation.
* Strong experience implementing and managing Entra ID / Azure Active Directory, especially around identity & access management, Conditional Access, MFA, RBAC.
* Experience with Mobile Device Management (MDM), preferably Microsoft Intune, including device enrolment, device compliance, policy enforcement.
* Skills in setting up logging, alerting and reporting on security‑relevant events (e.g., using Microsoft Defender, Entra/Azure AD logs, Sentinel SIEM or similar).
* Ability to respond to detections: triage, remediate, elevate, communicate clearly with both technical and non‑technical stakeholders.
* Good communication skills and ability to work with external security partners (penetration testers, auditors), and translate technical threats and findings into understandable terms.
* Mindset of continuous improvement: always learning, staying current with threat landscape, Microsoft’s evolving security tools & best practices.
* Microsoft certification(s) for security products: e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals / Associate / Expert, or relevant security‑oriented Microsoft credentials. (Additional security certifications are a plus)
Desirable / Nice‑to‑Have
* Experience with SIEM tools or Microsoft’s newer unified XDR capabilities.
* Understanding of regulatory / compliance frameworks: ISO 27001, Cyber Essentials, GDPR, etc.
* Scripting or automation skills (PowerShell, Microsoft Graph API or similar) to help with reporting, configuration drift, remediation.
* Familiarity with vulnerability management: scanning, remediation, risk assessment.
* Experience with incident response or working in an SOC‑style setup.
What We Offer
* Competitive salary (depending on experience).
* Funded and supported training & professional development opportunities (incl. certifications).
* A chance to influence and build a security practice from early stages.
* No ceiling on career growth backed by one of the fastest‑growing MSPs in Scotland.
Job Type
Full‑time
Benefits
* Company pension
* Employee discount
* Gym membership
* Private medical insurance
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Location
Coatbridge, Scotland, United Kingdom
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