Do you have 1st Line Support experience and want to take the next step in your IT career?
Are you ready to join a collaborative and dynamic team in a fantastic office environment?
Do you want to work in an environment that values teamwork?
In this office-based role, you will work across 3 locations in Central Manchester. You will have the chance to collaborate with colleagues, be mentored by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact.
We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service-driven environment. Exceptional communication skills and a friendly, customer-focused approach are essential.
What You Will Be Doing:
* Providing IT Support: Serve as the primary point of contact for user inquiries via helpdesk systems, phone, email, or in-person interactions, ensuring a positive and helpful experience.
* Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team.
* Ticket Management: Log and track issues using helpdesk systems like Freshservice, ensuring resolutions are well-documented.
* Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware assets are logged and maintained.
* Active Directory Support: Perform essential tasks such as password resets and account creation.
* Adaptability: Handle additional tasks as needed to meet the business's demands.
* Building Relationships: Build strong connections between the IT Service Desk and other departments to ensure seamless collaboration.
* Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support.
What We’re Looking For:
* Proven 1st Line Support experience.
* Excellent verbal and written communication skills.
* A proactive, customer-focused attitude with the ability to handle tasks efficiently.
* Strong troubleshooting skills for Windows and Apple Mac systems.
* Knowledge of Active Directory, SharePoint, Intune, and Office 365 is highly advantageous.
* A quick learner with the ability to adapt to new technologies and challenges in a fast-paced environment.
* Experience with helpdesk (ticketing) systems like Freshservice is a plus.
Why Join Us?
* Gain mentorship and guidance from experienced professionals to help advance your career.
* Be part of a supportive and collaborative team dedicated to delivering exceptional IT support.
If you are looking for the perfect opportunity to grow your IT career in a role that offers both professional development and an inspiring work environment, we want to hear from you!
Apply today