Overview
Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for. Typical duties include the preparation, transportation, and personal care of the deceased, carried out with professionalism, dignity, respect and adherence to health and safety standards. This role is for a Funeral Service Manager who will work with colleagues at all levels, covering between 7 and 15 funeral homes in your region. The manager will build strong relationships, set standards for care and compliance, and oversee funeral services to consistently deliver the highest possible standards.
Responsibilities
* Lead and coach a team of funeral directors and arrangers across your region
* Build strong and effective relationships with colleagues in your area to drive a consistently high standard of service to our clients
* Inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives
* Analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business
* Take an active role in the community; build relationships with other Co‑op businesses and external organisations to promote our services and bring our communities together
* Ensure certified colleagues are fully supported in reaching and maintaining the required competency levels for operating in a regulated environment
* Ensure non‑certified colleagues operate within regulatory guidelines and processes
* Manage resources across the area, ensuring funeral plan arrangement cover in homes lacking trained colleagues
* Take responsibility for any client complaints and issues
* Carry out inspections of funeral homes to ensure standards are met and premises are always immaculate, presentable and compliant with risk, health and safety standards
Qualifications & Requirements
* Real commercial focus and the ability to spot opportunities and trends
* Excellent organisational skills and attention to detail for adhering to regulatory policies and processes
* Confidence in communicating and presenting to all kinds of people
* Ability to coach and mentor teams across multiple locations
* Strong relationship building and customer service skills
* Professional and sensitive communication with clients during difficult times
* An open mind towards working around and coming into contact with the deceased
* A UK manual driving licence
* Background checks including DBS, adverse media, occupational health, regulatory references and social media activity checks; FCA regulation compliance and financial integrity checks may be required prior to certification.
Benefits
* Competitive salary
* Coaching, training and support to help you develop
* Pension with up to 10% employer contributions
* Annual incentive scheme
* 28 days holiday (increasing with service) – holidays starting from 31 days per year (includes bank holidays)
* Discounts on Co‑op products and services – 30% off Co‑op branded products in food stores
* Wagestream – a money management app that provides access to a percentage of your pay as you earn it
* Services to support your physical, mental and financial wellbeing
* Flexibility – aim to find a working pattern that fits your life
* Endless career development opportunities including apprenticeships
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