Customer Excellence Specialist Location: Cambridge, UK
Salary:£25,000 - £30,000 DOE
Employment Type: Permanent
Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced, science-driven environment?
We’re looking for a Customer Excellence Specialist to join a leading biotechnology company in Cambridge, supporting cutting-edge research and helping scientists worldwide get the most out of their cell biology tools.
About the Role As a Customer Excellence Specialist, you will be the first point of contact for our customers, providing support, guidance, and technical expertise. You’ll help ensure every interaction is positive, proactive, and solution-focused making a real impact on both the customer experience and the company’s growth.
Key Responsibilities:
Act as the primary contact for customer enquiries, troubleshooting, and guidance
Build strong relationships with both internal teams and external clients
Track and report on customer satisfaction and feedback
Work with cross-functional teams to improve processes and customer workflows
Support training and onboarding of new customers where required
Maintain high levels of knowledge about products and servicesSkills & Experience Required
Previous experience in a customer service, account management, or technical support role (preferably in biotech, life sciences, or laboratory environments)
Strong communication and interpersonal skills
Ability to solve problems efficiently and proactively
Organised and able to manage multiple priorities in a fast-paced environment
Comfortable working with technical or scientific information
Positive, collaborative, and proactive approachWhy You’ll Love This Role
Be part of a leading life sciences company making an impact on regenerative medicine research
Work alongside passionate scientists and a collaborative, innovative team
Opportunity to develop your career in customer success within biotech
Competitive salary and benefits
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website