Job description
Main duties
* To follow Group and company policies and procedures at all times
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
* Where appropriate, use all work equipment and personal PPE properly and in accordance with training received
* Report any H&S issues in or around the building to your line manager
* Report any training needs to your line manager
Front of House Receptionist duties
* Be the first point of contact at the reception desk whilst always maintaining a professional and helpful attitude.
* Sign in visitors and issue the health and safety brief.
* Answer the telephone in a timely manner, using the correct greeting and solvingany queries.
* Book meeting rooms for our clients.
* Respond to the reception inbox in a timely manner.
* Ensure client outgoing post is franked and collected; incoming post to be distributed or the recipient contacted.
* Report building faults to Mitie Helpdesk and record on the Tracker.
* Liaise with Mitie cleaners, security & Workplace Management colleagues to ensure the site is operating smoothly.
* Conduct the onsite inductions, ensuring the induction forms and visitor passes are correctly processed.
* Keep the front of house-training packs and documentation up to date.
* Conduct weekly stock checks and order required stationary and consumables to maintain supplies.
* Provide training for new and temporary team members.
* Make sure the front of house is always tidy and presentable.
* Support emergency evacuation procedures.
Coordinator Duties
* Full walk around of the building at various times of the day to report any building faults, check cleanliness of site and restock consumables
* Check milk levels and top up where required
* Check water bottles for dispensers and top up where required
* Liaise and build relationships with clients on site
* Create/replace/cancel access passes
* Conduct inductions for new starters (as above)
* Record keeping of car registrations & locker allocations
* Manage any incoming deliveries for site
* Liaise with security re visitors or specific events - use message book as necessary
* Any other duties as may arise during the day, often as a result of a client request e.g. daily headcount
What we'll look for
* Experience within a customer service/front of house background.
* Customer focussed and able to build relationships with our clients and the Mitie team at all levels
* Strong communication skills (both written and verbal)
* To be able to work individually or within a team
* IOSH certificate or willing to undertake a course (required)
* 1st aid qualification or willing to undertake a course (required)
Benefits
* Salary From: £26,859.18 per year
* 25 days holiday plus bank holidays
* Full range of Mitie benefits: life insurance; pension scheme; Share-save scheme;
* Celebration Hub discount site; volunteering opportunities and much more.
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