Part Time: 25hrs REF: TWO1191417 JOB PURPOSE To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service To assist clients with managing their finances, paying rent, managing arrears and accessing benefits To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks To support individuals to achieve their desired goals To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner To carry out any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role may require a full drivers’ licence and access to a vehicle This role may require you to work flexibly across several sites This role may require you to work with clients on a one-to-one basis This role may require you to work nights and/or weekends This role may require you to lone work DESIRABLE CRITERIA Experience in similar sectors Experience in customer service roles ESSENTIAL CRITERIA Good communication skills Clear verbal and written English Good keyboard skills for data inputting Basic knowledge of Microsoft Outlook, Excel and Word Polite and assertive manner Ability to self-motivate as you will work on your own Collaborate well in a team Ability to respond calmly in a crisis Have an interest and genuine concern for homelessness and related issues We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (where appropriate), Reference Checks and CV gap querying upon appointment to the role. For further information: Email: Telephone: 01329 234600 Website: https://www.twosaints.org.uk/