Service Manager, Permanent, £43,000 – £48,000, Dumbarton, Car Allowance up to £6,656 Benefits: * Competitive salary of £43,000 – £48,000 * Car allowance up to £6,656 per year * Permanent, full-time role with stability and long-term opportunities * Join a reputable, growing business with a strong focus on service excellence * Ongoing training and development provided where required Responsibilities: * Oversee the day-to-day management of the service department * Lead, support, and motivate a team of service engineers * Manage daily operations, scheduling, and workload allocation * Maintain high levels of customer service through clear communication and effective problem-solving * Ensure compliance with company policies, Health & Safety regulations, and industry standards * Maintain and monitor service records, contracts, and compliance documentation * Plan, coordinate, and schedule service works to meet deadlines and client requirements * Identify additional/variation works outside contract scope and produce quotations * Drive operational improvements to enhance efficiency and service delivery Requirements: * Proven experience as a Service Manager within Mechanical, HVAC, or Air Conditioning sectors * Strong technical knowledge of HVAC systems, especially Air Conditioning & Ventilation * Excellent customer service skills with strong problem-solving abilities * Effective communication, leadership, and organisational skills * Competent in Microsoft Office (Word, Excel, Outlook, etc.) * Good understanding of Health & Safety regulations and quality management systems