Who You Are You are a dedicated professional with a strong commitment to high-quality customer service and equality. You bring a proven ability to apply methodical approaches and follow complex procedures. You are proficient in both written and verbal communication tailored to specific needs. You thrive in team settings while also utilizing your initiative to meet deadlines and targets effectively. You adapt well to change and are eager to leverage your skills in technology and database management to monitor and improve service efficiency. What the Job Involves The Scheduler is responsible for managing the Caretaking Services database effectively and ensuring the efficient deployment of resources to meet service objectives. This role involves scheduling and re-scheduling jobs, dealing with unplanned absences, and addressing emergency situations as they arise. The Scheduler acts as a single point of contact for officers, managers, supervisors, and operatives, ensuring clear communication and high levels of customer satisfaction. Communication with customers and service areas can occur via phone, in-person, or written formats. Duties also include handling complaints, supporting team development, and participating in the adherence to quality standards and corporate policies. Skills Strong communication skills (verbal and written) Ability to follow complex procedures methodically Experience with new technology and database management Customer service excellence Conflict resolution and complaint handling Adaptability and initiative Team collaboration and leadership support Numeracy and report preparation