Service Delivery Consultant. Leeds
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Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments.
Youll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.
What Youll Be Doing:
* Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met
* Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution
* Collaborate with customers and internal teams to drive continuous service improvement
* Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools
* Review and manage network changes, ensuring compliance with logging, monitoring, and security standards
* Maintain accurate technical documentation, including diagrams and operational processes
* Work alongside Account Managers and Sales teams to scope and support new opportunities
* Provide technical leadership across problem management and complex change activities
What Were Looking For:
Essential Skills & Experience
* Strong 3rd Line / Infrastructure experience (35 years minimum)
* Experience in a Managed Services environment
* Expertise in networking technologies including:
o Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) xxuwjjq
o VLANs, DNS, DHCP, and certificate services
o Firewalls (Fortinet, Cisco, Palo Alto, Check Point)
* ESX / virtualisation experience
* Network Access Control (Cisco ISE / Aruba ClearPass)
* Familiarity with ITSM tools (e.g. ServiceNow)
* Confident working directly with customers and senior stakeholders
Desirable
* Cisco CCNP (or equivalent)
* ITIL v4 Foundation
* Knowledge of Cyber Essentials / ISO 27001
* Experience with Infoblox DDI
* Experience managing change, problem, and major incidents