Summary
This role plays a key part in protecting and evolving our live services by ensuring changes and releases land safely, smoothly and with the right governance in place. Sitting within our CTO Service Assurance function, you will act as a trusted Change and Release expert, supporting both strategic programmes and BAU activity across the UK.
Location
Birmingham, Leeds, London, Peterborough, Reading
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
08-Jun-2026
Ref #
73784
Responsibilities
You will work closely with delivery teams, service owners and senior stakeholders to assess impact, manage risk and lead go‑live readiness. As a visible advocate for Change and Release Management you will champion best practice, drive continual improvement and help embed a strong, customer‑focused change culture across the organisation.
Qualifications
* Understand principles of Change and Release Management, with experience in similar environments
* Knowledge and demonstrable experience of Service Transition methodology
* Experience working in a Service Management environment or similar, with knowledge of ITIL processes and Agile methodologies
* Exposure to other Service Management Practices such as Incident Management, Problem Management, Service Level Management, and Configuration Management
* Experience with Remedy ITSM Toolset
* Proven experience in service and process improvement
* ITIL V3 Foundation (preferred)
Benefits
We offer Bupa healthcare, wellbeing support, life cover, a pension, generous holiday and a birthday off, with optional electric‑vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and discounts on broadband, TV and mobile. You’ll also have access to the Virgin Family platform and the O₂ Priority app.
Equal Opportunities
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone to feel seen, heard and supported.
#J-18808-Ljbffr