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About the role:
As a Post Office Counter Clerk, you’ll be responsible for handling postal and financial services, managing forms and applications, and dealing with foreign currencies. This role requires accurate handling of monies and the use of computer systems.
As a valued member of our Post Office team, you will receive full counter training, ongoing training, and support.
Operational hours:
* Monday – Friday – 09:00am – 17:30pm
* Saturday - 09:00am – 13:00pm – *Subject to Location*
Responsibilities include:
* Providing excellent customer service.
* Completing and undertaking regular compliance checks.
* Following all policies, procedures, and cash management protocols.
* Keeping all areas clean, tidy, and adhering to safety/security policies.
* Ensuring punctuality and personal appearance standards are in line with the Society’s Uniform policy.
* Handling customer complaints professionally and processing them in line with the Society’s complaints procedure.
* Ensuring all records are up to date, managing high-volume posting activity, and communicating with multiple clients and vendors.
Please note: Successful candidates will be subject to a P250 (Credit Check).
Who are we looking for?
To be successful in this role, you will need:
* Excellent customer service skills and a passion for customer care.
* Ability to listen, interact, and communicate effectively with different stakeholders.
* A confident, friendly, and approachable demeanor.
* Cash handling experience is desirable.
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