Retail Customer Advisor (Bath) - 20 hours
Location: Bath, United Kingdom
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: 20 hours per week, across 3-4 shifts Monday to Sunday
Company: Vodafone Three (Three UK)
Location specifics: Three Bath store, Bath city centre
Job Description
What you’ll do
As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across the business while hitting sales targets as a team.
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
Who you are
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required.
Inclusive Hiring
We’re committed to Inclusion for All and creating a workplace where everyone can thrive, whatever their background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering competitive pay, bonuses, and a benefits package (pro-rata). Benefits may include discounts, vouchers, a pension plan and opportunities for learning and development.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments are available during the interview process. If you require any adjustments or have accessibility requests, contact your recruiter or email jobs@three.co.uk for guidance.
Why Vodafone Three
Join us and be at the heart of change—building responsibly and creating opportunities that last. We invest in 5G and digital infrastructure to power businesses, services and communities across the country.
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