CONTRACT ROLE
Exciting Opportunity for a Head of Customer Service / HR - Digital and Transformation (Director Level)
Working with a Large Housing group
Long term contract to permanent
Overall purpose of the job:
As a senior leader and key adviser to the Chief Executive, Cabinet, and Corporate Management Team, you will shape and deliver a housing vision that reflects the borough's aspirations and challenges. You'll drive innovation across HR, Customer Service, tenant engagement, and Digital- underpinned by strong governance, digital transformation, and resident experience.
Key responsibilities:
* Housing strategy, planning, and delivery
* Human Resources
* Digital outreach
Hybrid Position
Experience driving customer service best practice and complaint resolution. Ability to motivate a team with clear direction and leadership. Strong people management skills. Ability to build and nurture strong working relationships with colleagues and clients. Advanced IT Skills including planning software's .
Requirement
* Senior/Head of service role within a customer experience, customer resolutions and allocations within social housing - and ALMO experience is desirable
* Experience of social housing regulation and working within the Housing Ombudsman complaint handling code
* TSMs and increasing satisfaction
* Customer Excellence accreditation
* Working with the Board Member responsible for complaints
* Strategic oversight of delivering the customer experience and meeting the Consumer Standards relevant to the customer experience
* Working with Senior Leadership Team across SHP
* Providing assurance reporting and management information to Board, the Client and the executive team
Desirable for candidate:
* Excellent communication skills
* Strong interpersonal skill working with people at all levels
* Analytically skills to interpret data and monitor trends
* Strong customer focus and excellent telephone manner
* Leadership skills and the ability to motivate and develop staff
This role will be supporting new processes and working closely with management to achieve a strong and happy environment across the board.
If you would like to be considered please submit a CV or call (phone number removed) #J-18808-Ljbffr