Software Support Analyst Offering up to £32,000 per annum Located in London Victoria Permanent Hybrid working (3 days in office) About The Company This company is a world-leading miner of responsible coloured gemstones. They are the operator and 75% owner of both the Kagem emerald mine in Zambia (believed to be the world's single largest producing emerald mine) and the Montepuez ruby mine in Mozambique (one of the most significant recently discovered ruby deposits in the world). In addition, they also hold controlling interests in various other gemstone mining and prospecting licenses in Zambia, Mozambique, Ethiopia and Madagascar.Responsibilities
1. Capturing, updating, uploading, and managing data in the G-Trac knowledgebase system, which is now transitioning to a SaaS platform. This involves extensive and routine data entry tasks related to companies and individuals as part of Gemfields' CRM initiatives, which are crucial for internal use and as a service offering to other businesses.
2. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the SaaS platform.
3. Monitoring, curating, and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS environment.
4. Conducting internet and desktop research to keep the knowledgebase...