Overview
Join M&S as a Customer Assistant in our Clothing & Home section in Carmarthen. You’ll become a champion of our stylish products, on-trend designs and exceptional customer service. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
Working pattern
Week 1: Sunday 12:30-16:30; Monday 14:00-18:00; Wednesday 14:00-18:00; Friday 14:00-18:00
Week 2: Monday 14:00-18:00; Wednesday 14:00-18:00; Friday 14:00-18:00; Saturday 14:00-18:00
You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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