Overview
Are you a passionate e-commerce professional with a proven ability to optimise and grow brands on Amazon and other online marketplaces? We are seeking a results-driven Account Director to manage a portfolio of our clients and maximise their success in the complex marketplace ecosystem.
This role goes beyond basic account management; you'll be responsible for developing and executing comprehensive strategies to enhance product visibility through Amazon SEO, drive sales via Amazon Advertising (PPC), optimise conversion rates with engaging content and compelling product listings, brief the design team to create high-converting listing imagery, and ensure smooth operations through effective inventory management and fulfilment.
A crucial aspect of your role will be building and nurturing strong, long-term relationships with your portfolio of clients, acting as their trusted advisor and advocate within the agency. You\'ll be responsible for deeply understanding their business goals and challenges, proactively identifying opportunities to drive their growth, and ensuring their overall satisfaction. This involves providing data-driven insights to inform their marketplace strategy, communicating effectively and transparently, and championing their needs across internal teams to ensure we\'re delivering exceptional service and exceeding their expectations.
Key Responsibilities
* Strategic Marketplace Management: Develop and implement comprehensive marketplace strategies tailored to the unique needs and objectives of each client, with a strong emphasis on driving growth and profitability
* Optimisation Expertise: Leverage in-depth knowledge of each marketplace ecosystem to optimise client performance, including marketplace SEO, PPC campaigns, product content, listing imagery through collaboration with the design team, and overall selling strategy
* Manage Client Relationships: Build and maintain strong, collaborative relationships with clients, providing proactive communication, strategic guidance, and exceptional service
* Performance Analysis and Reporting: Conduct detailed analysis of marketplace performance data, identify trends and opportunities, and generate clear, actionable reports with strategic recommendations
* Operational Excellence: Oversee day-to-day management of client marketplace accounts, including product listing optimisation, inventory management, pricing strategy, and order fulfilment
* Growth and Expansion: Identify and implement strategies to expand client reach within the marketplace ecosystem, including exploring new marketplaces, product lines, or marketing initiatives
Requirements
* Marketplace Management Expertise: Proven experience in managing and optimising client accounts on online marketplaces
* Amazon Optimisation Skills: Strong expertise in Amazon SEO, Amazon PPC, product content optimisation, and Seller Central management
* Client-Centric Approach: Passion for delivering exceptional service and building long-term, strategic partnerships
* Strategic Thinking and Execution: Ability to develop and implement effective marketplace strategies that drive measurable results
* Analytical and Data-Driven: Strong analytical skills to interpret data, identify trends, and generate actionable insights
* Communication and Presentation Skills: Excellent communication and interpersonal skills for clients and internal stakeholders
* Problem-Solving and Decision-Making: Strong ability to address challenges and make sound judgments
* E-commerce Knowledge: Solid understanding of e-commerce principles and technologies
* Organisational and Time Management Proficiency: Excellent organisational and time management skills
* Growth Mindset: Proactive and results-oriented approach focused on driving client growth
Benefits
* Competitive basic salary with progression options
* Unlimited paid holidays
* Hybrid working
* Medicash Cash Plan - company-funded cover for everyday healthcare costs
* Employee Assistance Programme for mental health support and wellbeing resources
* Dog-friendly workspaces at Stockton on Tees and Manchester
* High-performance MacBook
* VS Perks with monthly vouchers
* Free breakfast, fruit, drinks, and protein shakes
* Friday afternoon drinks
* Pension scheme
* Paid volunteering days
* Cycle to work scheme
* Discounts across our brands
* Regular team social events
* Training & development
So if you think you\'ve got what it takes to join one of the UK\'s leading eCommerce agencies we\'d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills and perspectives. We welcome applications from all sections of the community.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Marketing
Industries
* IT Services and IT Consulting
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