Customer engagement and scrutiny lead

Working with a large housing association in the Durham area, we are looking for an experienced Customer Engagement and Scrutiny Lead.

What does this role offer?
* 28 days AL + BH
* Hybrid working
* Money saving schemes
* Great work culture and opportunities to grow
* Generous pension scheme

Durham
Customer Engagement and Scrutiny Lead
Full time | 37 hours per week
£33,000 - £36,000 annual salary

The responsibilities of a Customer Engagement and Scrutiny Lead include:
* Design and implement a comprehensive tenant engagement strategy using both traditional and digital methods to ensure accessibility and remove barriers for all customer types
* Create systems to share tenant feedback and lived experiences with internal stakeholders, ensuring their input informs service delivery in a compelling and effective manner
* Manage digital engagement tools alike surveys, polls and online groups
* Organize community-based events and focus groups to gather diverse resident input
* Maintain a strong understanding of regulatory standards, work closely with TPAS, and strive for continued TPAS accreditation
* Manage a Customer Engagement Coordinator and collaborate with the Customer Research & Insight Manager to embed the tenant voice into decision-making and drive continuous service improvement.