Job Description
Organisation: Leicestershire County Council
Work Location: Loxley House, Nottingham, NG2 3NG & County Hall, Leicester Rd, Glenfield, Leicester LE3 8RA
Work Location: Hybrid Worker
Salary: £35,451 to £39,165 per annum (pro-rata for part-time)
Working Hours: 37 Hours per week - (Monday - Thursday 8.30am-5pm, Friday 8.30am- 4.30pm)
Contract Type: Permanent
Closing Date: 22nd August 2025
Interview Date(s): TBC
Are you looking for a rewarding career where you can make a difference?
Do you want a job where no two days are the same?
25 days Annual Leave 8 Bank Holidays
Attractive Local Government Pension Scheme
Study Support
EMSS are looking for 1 Full time AR Team Leader to join their expanding busy team
EMSS are going through an exciting period of growth and have a new Team Leader opportunity available within our team.
The role would suit candidates with strong attention to detail, be confident leading a team, setting goals and have excellent communication skills to ensure SLA's & KPI's are achieved.
About the Role
You will be part of the East Midlands Shared Service, where the overriding standard is one of excellent customer service.
The postholder will be responsible for mentoring and developing an established team of credit controllers and Debt Resolution Officers. In addition to managing and motivating the team, the postholder will be expected to identify gaps in processes and work towards finding necessary improvements to ensure the service EMSS provides is effective and robust
About you
To apply for this post, you must:
* Direct day-to-day management of a team of credit controllers and Debt resolution officers
* Responsible for the team’s monthly cash collection and query categorisation and resolution
* Setting, monitoring, and reporting on individual KPI’s ensuring all cash receipts are analysed to provide the team with doable but challenging targets
* Providing regular reports on team performance
* Support management with data insights by creating comprehensive and compelling reports and data analysis
* Conducting performance reviews, ensuring ledger reviews are scheduled weekly and 121 meetings are held monthly to ensure the reduction of the past due debt in line with expectations and targets set
* Providing ongoing training, coaching, and development opportunities for existing team members.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Suzanne Velasquez - AR Team Manager - Details available on our careers site.