This range is provided by Fruition Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Fruition Group
Application Support Analyst
York, 4 days per week on site
Up to £37,500
Why Apply?
This is a newly created role within a respected and high performing IT team of a dynamic Yorkshire based company. You'll be working on a range of internal applications, helping to evolve and improve them based on business needs.
From gathering and refining change requests, to working with developers on solutions, and considering the broader business impact of each update, this is a hands on, delivery focused role that sits right at the intersection of users, systems and support.
If you're hungry to grow, influence change, and be involved in the evolution of bespoke applications, this could be a great fit.
Responsibilities:
Provide day to day support for bespoke business applications (e.g. SQL-based, Sage, client-server systems)
Respond to user queries, troubleshoot application issues and escalate where needed
Liaise with developers to help implement bug fixes and minor enhancements
Document support procedures and contribute to application knowledge base
Assist with testing and release of updates to ensure minimal user disruption
Requirements:
3-5 years of experience in a technical support role such as application support, IT helpdesk, or infrastructure
Familiarity with how web applications and client-server models function
Confident communicator with the ability to support users of varying technical skill
Practical problem-solving skills and a keen eye for spotting recurring issues
Desire to move into a more hybrid role with analysis, support, and delivery involvement
Working knowledge of SQL, XML or scripting tools (e.g. PowerShell, Python)
What's in it for me?
A genuinely varied and visible role within a respected and supportive team
Opportunity to grow beyond pure support into analysis and change delivery
Learn from experienced SMEs in a collaborative environment
Contribute to change projects that genuinely improve the business
25 days holiday + bank holidays, pension, and professional development support
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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