Overview
Tesco Martlesham Heath, England, United Kingdom
Role: Tesco Colleague - Customer Service Desk - Martlesham Extra
Location: Tesco Martlesham Heath, England, United Kingdom
Pay: Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
Hours: It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), we have opportunities for this too and would love to hear from you.
Availability: The table shows the periods of time in the week we would like you to be available to work (availability windows). We will schedule your contracted hours within these times, and you will have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility if your available times closely match but are not exactly the advertised times.
Age requirement: PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
About the role: Availability Window details are provided below.
Responsibilities
* Knowing your customers and serving them with passion and pride; giving great natural service.
* Being passionate and knowledgeable about the products and services within the store.
* Applying training to work safely, effectively and to serve customers brilliantly.
* Dealing with customer complaints and feedback professionally, always sending customers home happy.
* Accurately recording customer details and treating this information confidentially.
* Carrying out safe and legal checks on the desk you are trained for, reporting next steps to the Shift Leader/Team Manager.
* Recording and disposing of waste responsibly, including following food waste and recycling routines.
* Accurately recording and processing returned items from customers.
* Signing in visitors and ensuring they are aware of health, safety and fire procedures for the store.
* Controlling keys stored at the desk correctly.
* Liaising with Shift Leaders, Managers and Security, communicating clearly.
* Taking part in seasonal, community and charity events to create an inclusive atmosphere.
* Working across the store in service, picking and replenishment areas where required.
* Handling products with care to maintain quality and ensure they reach customers in the best condition.
* Being yourself, living Tesco values, making everyone feel welcome and following policies.
Requirements
* A passion for delivering great service, greeting customers with a smile, and serving them with pride.
* The ability to build rapport with customers so they leave with a great shopping experience.
* Take initiative and make decisions that are right for customers.
* Work well within a team and communicate openly with others.
* Build relationships with colleagues to create a team spirit, having fun and celebrating success.
* Be at work on time, well presented and ready to be a brand ambassador.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Flexible working from day one.
* Discounts: 10% off and 15% at pay day weekends with Colleague Clubcard; additional card to share with family.
* Access to free wellbeing resources and support for mind, body and life.
* Life cover of five times your pay and a pension with employer matching contributions up to 7.5%.
* Benefits to suit you, including discounts, shares and cycle-to-work schemes.
* Uniform provided and policies to support you in life moments.
* Access to colleague networks for inclusion and support.
About Us
Tesco’s vision is to become every customer's favourite way to shop. Our core purpose is to "Serving our customers, communities and planet a little better every day." We strive to be a responsible and sustainable business for all stakeholders and the communities we serve.
We are committed to diversity, equity and inclusion (DEI) and to providing an inclusive and accessible recruitment process. We welcome flexible working discussions and support different life circumstances. We are proud to be accredited Disability Confident Leader.
For more information about us, please visit www.tescoplc.com
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