Summary
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
This role requires being fully fluent in Arabic and English; fluency in at least one additional language (such as German, French, Czech, Polish, Italian, etc) is strongly preferred.
After the initial 4-8 week training period, this role would require a hybrid work schedule in our Maidenhead office (Tues-Thur in office, Mon/Fri work from home). This position will start on November 17, 2025.
Training will be conducted from 4 pm-1 am GMT; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.
Essential Duties And Responsibilities
* Provide professional support to all Avetta customers
* Help end-users navigate the Avetta Cloud Application
* Verify technical documents submitted by end users
* Ability to resolve complex issues with focus on customer experience
* Interact directly with Avetta customers through telephone, email and chat
* Prioritize and resolve customer needs
* Accurately verify details on regulatory documents
* Support and explain customer billing and subscription terms
* Record details of interactions in Service Cloud (SFDC)
* Provide necessary outbound follow-up, both via phone and email
* Communicate and coordinate with internal departments
* Work as a team and be a positive addition to Avetta's culture
* Performs other duties as assigned
* May be required to attend training, meetings, or seminars
Ideal Qualifications
* Call center experience is a plus
* Excellent communication skill – both written and orally
* Working PC knowledge, windows preferred and related applications
* An affinity for learning online software systems
* Interpersonal skills
* Problem analysis and problem-solving
* Attention to detail and accuracy
* Adaptability
* Self-Motivated
* Stress tolerance
* Ability to learn and apply new information or skills