Collections Advisor
Sale, Manchester (Hybrid Working) - 3 DAYS WFH and 2 days office
£30,000 + up to 10% annual bonus split quarterly
37.5 hours per week ( Monday–Friday, no weekends )
Start date – July 2026
About the Role
Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact.
As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution.
Key Responsibilities
* Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle
* Handle inbound queries and proactively contact customers regarding overdue balances
* Negotiate payment plans and support customers to return to sustainable payment arrangements
* Work closely with internal teams to escalate and resolve complex debt cases
* Collaborate on change of tenancy cases and verify key account details
* Liaise with external Debt Collection Agencies to manage recovery through to potential litigation
* Ensure all activity complies with regulatory standards, including GDPR
* Support complaint and dispute resolution processes where required
About You
* Proven experience in complex debt recovery or collections
* Background in the utilities sector is highly desirable
* Strong working knowledge of debt management systems
* Confident communicator with excellent negotiation skills
* Ability to manage a defined ledger of customer accounts
* Good understanding of regulatory and legal frameworks in collections
What’s on Offer
* Competitive salary with annual bonus potential
* Hybrid working (3 days from home once established)
* 25 days holiday, increasing with service + birthday off
* Option to buy/sell annual leave
* Pension scheme and life assurance
* Discounts across high street and online retailers
* Wellbeing support including GP access, mental health, and financial advice
* Cycle to work and travel loan schemes
* Modern office facilities including gym, parking, and social spaces
This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If youre ready to take the next step in your recovery or collections career, apply today.