Overview
Position: Crew Member
The role of a Crew Member is vital. You will be responsible for various tasks such as taking orders, deep cleaning, and ensuring excellent customer service. Working in a diverse team, you must be able to multitask and work efficiently in a fast-paced environment.
Our stores can become very busy quickly, requiring constant alertness and readiness to assist customers, whether by taking orders, helping with kiosks, or providing additional sauces and napkins. The quality of service we provide leaves a lasting impression and influences customer return decisions. It is essential to value and listen to each customer, addressing their concerns and questions sensitively.
Below are some of the key duties and responsibilities:
* Communicating effectively with team members
* Remaining on your feet for most of the shift
* Working efficiently in a fast-paced environment
* Stocking all areas, including frozen and dry products
* Safe lifting and handling of stock
* Taking orders at the front counter or drive-thru
* Collaborating with team members in your area
* Cooking and preparing food
* Managing the drinks station
* Communicating with Uber drivers as part of the team
* Delivering orders to customers in the dining area
* Cleaning duties such as sweeping, mopping, and detailed cleaning of tables and equipment
* Washing up using proper procedures
* Cleaning grease vats (a less desirable but necessary task)
* Changing cloths and using washing machines
* Performing food waste counts
These responsibilities represent some of the core tasks expected of a Crew Member.
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