Housing Officer - Damp, Mould and Disrepair, Leatherhead
This role is based in Leatherhead, United Kingdom, working within the Damp, Mould and Disrepair team at Stonewater. The position requires an EU work permit.
Job Details:
* Job Reference: ac729d5124fe
* Job Views: 6
* Posted: 05.05.2025
* Expiry Date: 19.06.2025
Job Description:
We are seeking a Customer Partner to join our Homes team, focusing on Damp, Mould, and Disrepair. The role emphasizes delivering exceptional customer service, ensuring customer needs are prioritized throughout repair, improvement, and inspection processes.
You will collaborate with colleagues to complete repairs and inspections, adopting a compassionate approach and following through until issues are resolved. The ideal candidate will have experience in housing management, customer experience, and disrepair, including knowledge of pre-court protocols.
Ideal Candidate:
* Proven customer service experience
* Experience in safeguarding and managing cases with complex needs
* Strong communication skills, capable of influencing and negotiating positively
* Experience in partnership working to meet customer needs
* Ability to think creatively and find innovative solutions
Appointment is subject to satisfactory DBS check, references, and valid Right to Work documentation.
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