Senior Analyst
Location - Leeds (Hybrid - 2 days a week)
Salary - £29,173 - £37,860 plus excellent employee benefits and career progression
Are you passionate about improving processes and driving results? Join us at E.ON as a Senior Analyst!
npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
What you will be doing
In this role, you will report on and analyse the performance of specific processes and investigate any failures to recommend improvements. By ensuring the effective delivery of team targets, you will play a crucial role in enhancing operational efficiency.
Working closely with various stakeholders across the business, you will have the chance to showcase your proactive approach and excellent prioritization skills.
Key responsibilities
* Investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer and take action to eliminate any future reoccurrence of the issue.
* Participate in process change and implementation, identify opportunities for process improvement, conduct testing and produce and maintain process documentation to ensure department processes are efficient and consistent with business and industry requirements.
* Provide expertise to function on a range of end-to-end processes to raise awareness within teams and ensure tasks are appropriately handled, right first time.
* Provide scheduled feedback on workload prioritisation to team management, monitor progress and provide scheduled updates.
What we need from you
* Ability to produce accurate bespoke ad-hoc reporting.
* Ability to deliver the highest quality of service to the customer ensuring all data is accurate.
* IT literate and numerate.
* Strong customer service ethic.
* Ability to communicate effectively to customers by telephone, face to face and business presentations.
* Ability to investigate complex information and propose possible solutions.
It would be great if you have
* Knowledge of end-to-end procedures and working practices.
* Strong knowledge and understanding of the products and services and an understanding of the Energy industry.
* Commercial awareness and understanding of competitors.
Here's what you need to know
* Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
* Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
* Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
* Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year - recognising our inclusive, people-first culture.
* Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
* Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
* Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way.
At a glance
Reference no.: 238779 Closing date: 24/09/2025 Salary: £29,173 - £37,860
Get in touch
For more information about the role please contact the Recruiter - lis.wood@eon-uk.com
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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