The role is in the Homeownership Accounts Team. The team manages 14,000 leaseholder accounts and about 1,200 freehold accounts. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. In addition the team have to resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. Your role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns. Under the guidance of the Homeownership Managers and Senior Accounts Officers you will be allocated work which is more straight forward to deal with freeing up the accounts officers to deal with more complex issues. You should have excellent customer service and communication skills. Be proficient in using a range of IT tools and packages. Initially the working pattern in 9am-5pm Monday to Friday whilst training 100% in the office at Tooley Street during the training period. Tooley Street is between Tower Bridge and London Bridge in SE1 and is a 5 minute walk from London Bridge train/tube stations and is on a number of bus routes including 343, 47, 381, 43, 141 and 388 4 years admin experience needed Administrator Administrator Administrator Administrator Administrator Administrator