Overview
Charnwood Borough Council in Leicestershire is searching for the latest member of the Landlord Services Team. We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood. Our ideal candidate will have excellent organisational skills, be computer literate and work well within a team of like-minded individuals. If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
The Role
The Principal Officer Repairs will play a lead role in the successful management of the Responsive repairs team. With the ability to successfully work in partnership, you will ensure that our customers’ objectives around high quality, communication, and customer care are met. You will ensure that repairs are delivered in line with agreed budgets, and that key performance indicators are met.
The role requires the candidate to demonstrate substantial experience and knowledge of the current legislation of responsive repairs and preferably hold a degree level education or the ability to demonstrate equivalent experience as set out in the person specification and hold a clean driving licence and have access to a vehicle to undertake duties on site.
You will also have experience of managing and supervising a team of Repairs Team Leaders and a Mould and Disrepair Co-ordinator.
Responsibilities
* Lead and manage the Responsive repairs team in partnership with stakeholders.
* Ensure customer objectives around quality, communication and customer care are met.
* Deliver repairs in line with agreed budgets and ensure that key performance indicators are achieved.
* Demonstrate knowledge of current legislation relating to responsive repairs and apply appropriate processes.
* Supervise and develop a team including Repairs Team Leaders and a Mould and Disrepair Co-ordinator.
Benefits
* Agile working for many roles
* Generous annual leave of 35.5 to 40.5 days (depending on grade and length of service) inclusive of bank holidays
* Most services closed over Christmas
* Opportunities for professional development linked to many roles
* Access to the Local Government Pension Scheme
* Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For further information, please contact Debbie King, Repairs & Voids Service Manager. Email: Debbie.king@charnwood.gov.uk
No agencies please.
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