Job Description
1. Job Title: Renewals Specialist
2. Salary: £25,000
3. Reports to: Renewals Team Leader
4. Location: Solihull
5. Hours of work: 9-5.30
We’re looking for a proactive and detail-focused Renewals Specialist to join our team and help drive customer retention, satisfaction, and revenue growth. In this role, you’ll manage the end-to-end contract renewal process, acting as a key contact for clients and working closely with internal teams to ensure accuracy, timeliness, and a smooth customer experience. You’ll identify upsell opportunities, maintain accurate renewal records, and support continuous improvement in our managed service offerings.
Key Responsibilities
6. Manage and track contract renewals, ensuring timely communication and seamless client experience.
7. Build strong client relationships, acting as their main point of contact during the renewal process.
8. Prepare, present, and negotiate renewal proposals, aligning service terms and pricing to client needs.
9. Identify upsell opportunities and work with internal teams to maximise customer value and revenue.
10. Stay informed on industry trends to promote new and enhanced services to clients.
11. Collaborate cross-functionally with sales, legal, technical, billing, and offboarding teams to ensure accuracy and compliance throughout the renewal lifecycle.
12. Maintain up-to-date records of client interactions, contract terms, and renewal activity.
If you're looking to develop your career in a fast-paced, people-focused organisation where you can make a real impact—this could be the role for you.
Qualifications
What We Need From You
13. A solid foundation in English and Maths.
14. Experience in contract renewals, customer relationship management, or within the MSP/IT services sector (preferred).
15. A good understanding of managed services, IT solutions, and emerging technology trends.
16. Confident communicator with strong negotiation skills and a customer-first mindset.
17. A collaborative approach – you’ll work closely with teams across the business.
18. Sharp analytical thinking with a knack for solving problems quickly and effectively.
19. Highly organised with strong attention to detail – you’ll be juggling multiple priorities.
20. Awareness of contract compliance and data privacy legislation (nice to have).
21. Results-oriented – you thrive on hitting KPIs and driving customer retention and revenue growth.
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
22. Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
23. Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
24. Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.